Shipping Your Parts
Instructions for shipping suspension or engine components
1. Fill out the downloadable service order form. If you would like to provide more information, please use the back side of the form. The more information that you provide, the better the job will turn out.
2. Place the service form where it can be easily found in the shipping container.
3. REMOVE the air bleeders form the fork caps and replace with the original screws and o-rings. When the forks shift in the container during shipment the bleeders will be activated and fork fluid will leak into the container. Sometimes the bleeders become damaged and all of the fluid drains into the shipping container.
4. Please DO NOT tape the service order form to the forks or shock. The tape is very difficult to remove and additional labor fees will apply.
5. Forks can be shipped in a hard sided plastic gun/rifle case that can be purchased at Walmart,Kmart, hunting/fishing stores for $15-$20. Put a thin layer of bubble wrap around the forks, place them on the foam case liner, and close the lid. Tape all of the latches. Please do not remove the foam lining. DO NOT include the shock in the same case as the forks. The additional weight will destroy the case unless it is an oversize metal case. Put a strip of duct tape on the case and write on it in large letters “NO FIREARMS INSIDE”. Some UPS stores say that they can not ship gun cases but UPS delivers and picks up gun cases here everyday. Ask to talk to a manager if you have a problem.
6. The shock can be bubble wrapped and shipped in a cardboard box. Use plenty of bubble wrap on the ends so that the shock won’t punch a hole through the box.
7. Please DO NOT USE PLASTIC PEANUTS. The weight of the suspension components turns them into dust and it makes a huge mess (and makes us cranky) when un-packed.
8. Cylinders and heads should be packaged in bubble wrap and put into a cardboard box.
9. Your package will likely arrive here sooner if you use UPS or FedEx. We have a very safe/secure receiving area for them, even if we are not here. If you use the U.S. Postal System they may choose to leave a notice on our postal slot and we will have to go to the post office to get it. We are very busy and don’t go to the post office every day so there may be a delay.
10. Package carriers (UPS, FedEx, etc.) will NOT pay insurance claims on damaged shipments that are improperly packaged. Bath towels, shop rags, underwear, etc. are not appropriate packing materials.
11. If you don’t want to deal with it, take it to a packaging/shipping business but they are expensive.
12. Suggested insurance amounts. (packages can get lost, especially when they’re not insured) WP Forks $2300, WP shock $1400, KTM 300 cylinder $1000, KTM 300 head $150. UPS and FedEx always seem to find them if they have a high insured value and never seem to find the packages that don’t have insurance.
13. Please DO NOT call and ask if your shipment arrived. The carriers ALL have tracking systems and YOU can track your shipment online. Our receiving area is very secure, even when I’m gone riding, so there is no need to be concerned once it has arrived. If you MUST check on your shipment, please email us at firstname.lastname@example.org.
14. Please have your package arrive on or before your scheduled appointment date. If you forget your appointment date, please send us an email.
Jeff Slavens Racing
925 West Cucharras St.
Colorado Springs, Co 80905